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Harrington Scores In Top 10 In Massachusetts Hospital Survey

SOUTHBRIDGE, Mass. – March 7, 2014 – Harrington HealthCare System has ranked
#7 out of more than 60 Massachusetts hospitals surveyed by
GoLocalWorcester.com.
 
The survey studied 176 hospitals in New England, according to patient
feedback. Harrington rated in the top third of all hospitals in the list.
 
“We are happy to see our high standards for patient quality and satisfaction
has given us a strong ranking in this survey,” said Kathleen Davis, RN, MSN,
Vice President for Quality, Patient Safety and Risk Management at Harrington
HealthCare System. “Our goal is to continue to raise the bar and give our
patients the best possible healthcare experience across all measures.”
 
GoLocalWorcester.com, an online hub for local news, entertainment, health
and lifestyle articles, researched more than 50,000 surveys from the
Hospital Consumer Assessment of Healthcare Providers and Systems, (HCAHPS).
The HCAHPS is a government sponsored survey that looks at the patient
experience over several metrics.
 
GoLocalWorcester examined eight key domains within the HCAHPS questions,
including cleanliness of the patient’s room and communication with the
doctor. The site’s researchers then applied a proprietary weighting and
formula, tabulating patients' ratings. Those final sums determined each
hospital's ranking.
 
The full survey ranking and methodology can be found by visiting
www.golocalworcester.com.